Privacy Policy

Last Updated: 1 JAN 2026

At RooJI (儒记) (“we,” “our,” or “us”), we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.roojitea.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

By accessing or using our Site, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you visit the Site.

Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, which you voluntarily give to us when you register with the Site or place an order.
Payment Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date), that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. Note: We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor (e.g., Stripe, PayPal).
Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

2. How We Use Your Information

We use the information we collect to provide you with a rich, interactive experience and to manage our business efficiently. Specifically, we use your information to:

Process and fulfill your orders (including sending order confirmations and shipping updates).
Create and manage your account.
Process payments and refunds.
Communicate with you about your order or our products.
Send you a newsletter or marketing information (only with your consent).
Monitor and analyze usage and trends to improve your experience with the Site.
Prevent fraudulent transactions and monitor against theft.

3. Sharing Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Shipping Partners: To deliver your orders, we share your name, address, and contact details with our logistics partners (e.g., FedEx, DHL, Local Couriers).
Legal Obligations: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4. Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.